On the Optimization Path of Public Service Performance Evaluation Index System of Hangzhou Government

Abstract

This paper analyzes the development concepts of the performance evaluation index system of Hangzhou Government based on the optimization model of Hangzhou’s government performance evaluation index system that emphasizes both on "Democracy and Standards". The paper can be divided into two parts, the first is to promote the standardization level of the performance evaluation index system, and the second is to stress on the improvements of standardization level of the performance evaluation index system. Performance evaluation of government public services is the core of government management, and it plays an extremely important role in improving administrative efficiency, reducing administrative costs and improving the capacity of government management and level of public service. The so-called government performance assessment refers to the government's evaluation of reasonableness of investment of resources, the whole process, the subjective efforts of public servants and the final outcomes. Affected by globalization and the information technology revolution since the 1990s, China has introduced the concept of performance evaluation into the government reform process to improve the level of government services, and to inject fresh momentum to the promotion the construction of a service-oriented government. In this context, Hangzhou has started its explorations and practices in government performance evaluation since in 1992 and has gradually established and improved the government performance evaluation system with "democracy and standard" as the main characteristic. This article attempts to summarize and discuss the characteristic achievements of Hangzhou government's performance evaluation system. Specifically, two paths are now available for the optimization of the performance of Hangzhou government's public service evaluation index: