A Study on the Influence of Perceived Service Climate on Adaptive Performance in Tourism Enterprises—Mediating Effect of Psychological Capital and Role Identity

Abstract

Adaptive performance is a consideration of employees' adaptability in various aspects, and helps organizations maintain long-term competitive advantages. In order to reveal the influencing factors of adaptive performance, this paper takes the employees of tourism enterprises as the research object and constructs the conceptual model of employees' perceived service climate, psychological capital, role identity and adaptive performance. Through interviews and questionnaires to the employees of tourism enterprises, as well as data analysis using structural equation model, the following conclusions are drawn: (1) The service climate perceived by employees of tourism enterprises has a significant positive impact on the four dimensions of adaptive performance. (2) The psychological capital of employees in tourism enterprises plays a partial mediating role in the influence of perceived service climate on two dimensions of adaptive performance. (3) The role identity of tourism enterprise employees plays a partial mediating role in the influence of perceived service climate on the four dimensions of adaptive performance.