An Evaluation Approach of Power Customers’ Perception Value

Abstract

To exactly evaluate customers’ perception value is very essential to improve power grid companies’ competitive power. However, no adaptive and systematic customer service perception value evaluation approach has been presented, which greatly restricts the further improvement of power grid companies’ service ability. To fill this gap, an evaluation method composed of five dimensions and ten secondary indicators of power customer service perception is proposed, in which the specific evaluation indices and weights could be determined by the investigation methods. Our proposed evaluation approach shall play an important role in constructing and improving the customer-centric power supply service systems.