Analysis of Elevator's Complaint Reporting Based on ABC Method

Xu-peng ZHANG, Jiang-hong JIN

Abstract


In this paper, the elevator complaint hotline data for a certain city in a certain year is been analyzed by ABC method, improved ABC method and ABC+AHP method respectively. The results are used to find the most concerned and concentrated problem in elevator complaints. It can be used as the basis for elevator safety management decision-making, and the basis for the design of elevator information construction.

Keywords


ABC Method, AHP, Elevator, Complaints, Hotline data


DOI
10.12783/dtcse/cscbd2019/30020

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